Customer Service

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Privacy and Security
Bridges of Hope International Network of Development Agencies Inc. is concerned about your privacy. Please read our privacy and security document for more information about our policies or how we use the information you provide to us.

Our Commitment
Bridges of Hope International Network of Development Agencies is committed to protecting the privacy of its donors, supporters, employees and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you choose to share with us.

During the course of our various activities, we frequently gather and use personal information. Anyone from whom we collect such personal information should expect that it will be carefully protected and that any use of or other dealing with this personal information is subject to express or implied consent. Our privacy practices are designed to achieve this.


Defining Personal Information
Personal Information is information about an identifiable individual as defined from time to time in applicable Canadian (including federal, provincial and territorial) privacy legislation.

Generally speaking, personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not usually considered personal information.

Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.

When you visit our site to read or print off information on the Bridges of Hope International Network of Development Agencies Web site, we do not require you to identify yourself or reveal any personal information.

What Personal Information Do We Collect?

When you identify yourself by providing your name, address, telephone number, e-mail address, etc...
The only way we will obtain identifying information about you when you visit our site is if you choose to provide that information to Bridges of Hope International Network of Development Agencies. You choose to do so when you register at our web site or make a donation.

Personal information collected by Bridges of Hope International Network of Development Agencies may include; name, address and other contact information, credit card or bank account information for donation purposes, countries or programs an individual wishes to support, language preference, demographic information such as age and gender, and communication preferences for marketing purposes.
When you provide personal details in order to make an on-line donation...

Bridges of Hope International Network of Development Agencies will collect any information needed to complete your transaction, receipt your gift and communicate back to you. Our site uses a securely encrypted contribution response form. Credit card numbers are used only for contribution processing and are not retained for other purposes.

Privacy Practices
Personal information gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with it for the reason(s) for which it was obtained. Safeguards are in place to ensure that personal information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We contractually require any person or organization providing services to Bridges of Hope International Network of Development Agencies to comply with federal and provincial privacy legislation. We also take measures to ensure that the integrity of personal information is maintained and retained only as long as it is required.

We do not rent or sell personal information to any other organization or beyond those for which it was originally collected.

Bridges of Hope International Network of Development Agencies may also collect, aggregate, and maintain anonymous information about the visitors to the site. This data can then be used to tailor the site’s content to deliver a better experience for our visitors.

Updating of Privacy Policy
We regularly review our privacy practices for our various activities, and update our policy. Please check this Web site on an ongoing basis for information on our most up-to-date practices.

Access to Personal Information
Subject to certain exceptions, which are provided for by applicable privacy legislation or by the Personal Information Protection and Electronic Documents Act, you have a right to be told what personal information we hold about you and to whom we may have disclosed that information. You also have a right to provide us with a correction if you believe that any personal information we hold about you may be inaccurate. To find out more, you can contact Bridges of Hope International Network of Development Agencies’s Privacy Officer as described below.

Contact Bridges of Hope International Network of Development Agencies Regarding Privacy Policies
Questions, concerns or complaints relating to Bridges of Hope International Network of Development Agencies’s privacy policy on the treatment of personal information can be addressed by writing to:

Attention: Privacy Officer,
Bridges of Hope International Network of Development Agencies Inc.
#223, 207 - 13 Street N.
Lethbridge AB T1H-2R6
Phone: (403) 380-3844
Fax: (403) 380-3990
Toll Free (877) 460-6036

Further information on privacy and your rights in regard to your personal information may be found on the Web Site of the Privacy Commissioner of Canada at www.privcom.gc.ca

Mailing Lists and Newsletters:
Bridges of Hope International Network of Development Agencies offers several opt-in mailing lists for both regular postal mail and electronic mail. Any personally identifiable information provided by you is used for the purpose of delivering the mailing item, renewing your subscription, research and/or marketing. Users may choose to opt-out at anytime by contacting Customer Service at 1 (877) 460-6036.

Contacting Bridges of Hope International Network of Development Agencies Regarding Web site Operations
If you have any questions about the practices of this site, please contact Bridges of Hope International Network of Development Agencies

By email: info@bridgesofhope.ca

By Mail:

Bridges of Hope International Network of Development Agencies Inc.
#223, 207 - 13 Street N.
Lethbridge AB T1H-2R6
Phone: (403) 380-3844
Fax: (403) 380-3990
Toll Free (877) 460-6036

By Phone.
General Inquiries: 1(877) 460-6036

Terms and Conditions
Please read our terms and conditions document for more information about using content and data found on Bridges of Hope International Network of Development Agencies Web sites.

Our Commitment
Bridges of Hope International Network of Development Agencies is committed to protecting the privacy of the children and adults living in communities where Bridges of Hope International Network of Development Agencies works. As part of this commitment, Bridges of Hope International Network of Development Agencies prohibits child photos, from the online child sponsorship Web site, from being used on other Web sites, personal or commercial. Bridges of Hope International Network of Development Agencies is also committed to protecting the privacy of its donors, supporters, employees, and other stakeholders. For more information on Bridges of Hope International Network of Development Agencies’s privacy policies simply click on the “Privacy” link found on all Bridges of Hope International Network of Development Agencies Web sites.

Terms of Use

Copyright materials on our web site... The articles, photographs, video footage, logos, etc, you view on the Bridges of Hope International Network of Development Agencies web site are either the copyrighted property of Bridges of Hope International Network of Development Agencies Inc. or are copyrighted by another company and used with their permission. Please honor these copyrights and do not reproduce these materials without our express written permission.

From time to time, the information displayed on Bridges of Hope International Network of Development Agencies Web sites may be incorrect or incomplete. By using this site you agree to hold harmless Bridges of Hope International Network of Development Agencies for any damages resulting from these errors or omissions.

Bridges of Hope International Network of Development Agencies Web sites may contain links to other sites. Bridges of Hope International Network of Development Agencies is not responsible for the privacy practices or the content of external Web sites.